now it is easy Refund Policy

Last Updated: July 25, 2025

Welcome to now it is easy. Please read our refund policy carefully. This policy applies to all purchases made through our app or official platforms (e.g., website, Google Play Store). By making a purchase, you agree to the terms outlined below.

1. Refund Eligibility

Refunds will be provided subject to the following conditions:

Time Limit: Refund requests must be made within 72 hours of purchase.

Limited Usage: If you have viewed less than 20% of the course content (based on total video duration or number of modules, whichever is applicable) and have not downloaded any study materials (e.g., PDFs, files).

Full Price Purchase: Courses purchased at full price are eligible for a 100% refund, provided other conditions are met.

Discount Coupon Purchase: Courses purchased using a discount coupon or promotional offer are eligible for an 80% refund or store credit (at your choice), provided less than 20% of the content has been viewed and other conditions are met.

Technical Issues: If you are unable to access the content due to technical issues (e.g., videos not playing, content inaccessible) and our support team cannot resolve the issue within 48 hours, a 100% refund will be provided (for both full price and discount coupon purchases).

2. Non-Refundable Conditions

Refunds will not be provided in the following cases:

If you have viewed 20% or more of the course content (based on total video duration or number of modules).

If any study materials, PDFs, or other files have been downloaded.

If the refund request is made after 72 hours from the purchase.

If the refund request is due to personal preference (e.g., “I didn’t like the course”) without any technical or quality-related issues.

3. Defective Content or Technical Issues

If the content is defective (e.g., videos not playing, incomplete content), please notify us immediately. We will attempt to resolve the issue within 48 hours. If the issue is not resolved, you will be eligible for a 100% refund, regardless of whether the purchase was made with a discount coupon or if more than 20% of the content was viewed.

For technical support, contact [braintechindia1@gmail.com] or [WhatsApp: ‪+91-9301132811‬].

4. Refund Process

Request Submission: Refund requests must be submitted to [braintechindia1@gmail.com] or [WhatsApp: ‪+91-9301132811‬] with proof of purchase (e.g., order ID, receipt) and the reason for the request.

Review: Our team will review the request within 3-5 business days.

Refund Processing: Approved refunds will be processed via the original payment method within 7-10 business days. For discount coupon purchases, an 80% refund or store credit will apply, and for technical issues or full price purchases, a 100% refund will apply.

5. Additional Notes

Definition of 20% Content: 20% content refers to 20% of the total video duration or 20% of the total modules, whichever is applicable. This information is clearly available at the time of purchase and within the app.

Transparency: This policy is prominently displayed on the purchase screen, app, and our website to ensure users are fully informed before purchasing.

Store Credit Option: For discount coupon purchases, you may opt for store credit instead of an 80% refund, which can be used to purchase other courses on the now it is easy app.

now it is easy reserves the right to approve or deny refund requests based on the above conditions.

We comply with Google Play Store policies and Indian laws (Consumer Protection Act, 2019).

For Google Play Store’s 48-hour refund policy, see Google Play Refund Policy.

We are committed to user satisfaction and will resolve disputes amicably.

6. Contact Information

Email: braintechindia1@gmail.com

WhatsApp: ‪+91-9301132811‬

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM.